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Mobile Help In-Depth Review
In a nutshell: MobileHelp offers nationwide emergency coverage for the elderly or those who may require medical monitoring. Their products include a waterproof device that users can easily take with them wherever they go. MobileHelp has several plans for different budgets and needs with no activation fees.
Mobile Help In-Depth Review
In a nutshell: MobileHelp offers nationwide emergency coverage for the elderly or those who may require medical monitoring. Their products include a waterproof device that users can easily take with them wherever they go. MobileHelp has several plans for different budgets and needs with no activation fees.
Mobile Help In-Depth Review

Overview

MobileHelp offers a personal emergency response system that allows seniors to live independently whether at home or on the go. Their affordable system partners with AT&T so that even seniors without a landline can use the GPS features and enjoy nationwide coverage. MobileHelp is an FDA-registered company and has an emergency response center that is available 24/7/365.

Cost

MobileHelp has two system options, which are the Home + Away and the Home Only systems. Each system has three payment plan options: a quarterly plan where you pay every 3 months, a semiannual plan where you pay every 6 months, and an annual plan where you pay every 13 months. The plans start at just $19.95 a month and can go up to $49.95 a month depending on the plan. MobileHelp also offers an equipment insurance plan for $5 a month and an optional fall detection button for $10 a month.

Contract

When you join MobileHelp you don't have to worry about signing a long-term contract as they have flexible packages for varying term lengths. There is no activation fee and when you sign up for one of their plans you don't pay any equipment fees either.

Equipment

As one of the first truly mobile medical alert devices on the market, MobileHelp has a robust mobile offering with an AT&T partnership and GPS coverage in all 50 states.

The devices themselves are built to be long-lasting and the mobile device's battery life is over 24 hours. The battery on the necklace and bracelet are meant to last over 5 years and are both waterproof, meaning they can be worn even during a shower or bath.

Customer Support

Customers can get in touch with MobileHelp using either their toll-free number or via email. Their phone hours are Monday to Friday 8 am to 8 pm EST. Furthermore, they host social media pages on Facebook, Twitter, YouTube, and Google+.

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Pros
  • GPS tracking
  • Latex-free wristband
  • 30 day free trial
Cons
  • No landline option
  • Large fee for lost or damaged equipment
Mobile Help at a Glance
9.8 Editorial Score
Monitoring Services
10
High-quality monitoring, nsures virtually instant response times, well-coordinated emergency response systems
Health management features
9.0
Medication tracking, activity monitoring, and some telehealth support
Equipment Design
10
User-friendly, also lightweight, waterproof, and discreet
Battery life
10
Exceptionally long battery life
Contract flexibility
10
Flexible month-to-month contracts, users can change or cancel services anytime without penalties
Most Commonly Asked Questions About Medical Alerts
Medical alert systems are lifesaving devices that bring peace of mind to seniors and people of all ages who live alone and have medical conditions which may require emergency assistance.
Not sure which medical alert system is right for you? Find the answers to the most important questions about medical alert systems below to get started.
Who is the medical alert monitoring service right for?
Medical alert systems make sense for seniors and people of all ages that live alone or spend long periods of time alone and may require emergency medical assistance. This can include those with medical conditions such as epilepsy, stroke, seizures, heart conditions, or those with a history of falling. In the event of an emergency situation, the person can quickly contact operators to have them dispatch police, ambulance, or firefighters or alert designated caregivers and contacts.
How do medical alerts work?
Most medical alert companies provide a small button that can be worn as either a necklace, a bracelet/watch, or something that can be clipped onto a belt. In the event of a medical emergency, personal alert systems allow the user to quickly get in touch with someone to send help with the push of a button. The medical alert operator can converse with you via a two-way speaker system and will be prepared with all the important contacts including family, friends, physicians, etc. for effective and fast assistance in the event of an emergency. The operators can also dispatch emergency professionals such as the police, paramedics, or firefighters when necessary.
What kind of devices do medical alert systems include?
Medical alert solutions will offer a range of different devices that allow the user to instantly get help in case of a medical emergency. Medical alert systems offer different types of devices for at-home or on-the-go mobile alerts. One thing you should consider when buying a medical alert system is whether you want an in-home or mobile system. At-home systems usually connect to a landline but do not require one. For more active users, the mobile alert systems provide GPS-enabled systems with an unlimited range.
What are some important features to look for?
Water Resistance: Don't worry about getting your device wet while doing dishes or washing your hands with a water-resistant medical alert device. You can also have it nearby when showering in case of a fall.
- Lightweight: Make sure the device is comfortable to wear, so it won't be a nuisance to you.
- Battery Life: A device with a long battery life requires less maintenance and is more reliable in case of an emergency.
- Range: The device is useless if you have a medical emergency outside of the range distance because the signal won't reach the main station.
- Fall Detection: Most companies offer a fall detection feature for an additional monthly fee. The device will sense a fall and automatically contact the dispatch center like it would when the button is pushed.

Better Impression does not provide medical advice, diagnosis, or treatment. If you think you may have a medical emergency, call your doctor or your local emergency number immediately.
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