Lifeline is a prime option for anyone seeking a cutting-edge medical alert device. Their devices are intuitive, ensuring that users can easily reach a trained responder with just the press of a button. The AutoAlert fall detection technology is particularly notable, as it automatically contacts emergency services if it detects a fall and the user is unable to rise or respond in a preset time.
Lifeline system prices vary based on the user's choice between a landline or a cellular connection—specifically an AT&T connection. Below are the monthly costs:
- On the Go: $44.95 (landline only)
- HomeSafe Standard: $29.95 (landline), $41.95 (cellular)
- HomeSafe with AutoAlert: $44.95 (landline), $56.95 (cellular)
These fees do not include the one-time installation charge, which ranges from $99.95 to $150, nor the $50 activation fee and $19.99 shipping charge. Lifeline frequently offers promotions that waive the shipping and activation fees.
Lifeline requires potential customers to fill out an online form; a representative will follow up within 1-2 business days. They offer a 30-day return policy on their devices for dissatisfied customers. Should you wish to cancel the service after this period, a $50 cancellation fee applies.
Lifeline's equipment is renowned for its innovative yet straightforward operation. The fall detection device is a standout, intelligently discerning falls by analyzing height, orientation, and velocity, and it allows a 30-second window before automatically signaling for emergency assistance.
Installation of the in-home device is simple: connect it to a phone jack and power outlet, then perform a test to ensure its functionality and that you’re comfortable with its placement.
For assistance, customers can visit Lifeline's support webpage and chat with a representative. This page also offers comprehensive help, including detailed product guides, troubleshooting, and information on shipping, installation, getting started, returns, and FAQs.
Lifeline is highly recommended by over 200,000 healthcare professionals and has served more than 7.5 million individuals. Customer reviews frequently attest to the company's trustworthiness and reliability.